Frequently Asked Questions (FAQ)

1. General & Ordering

Q: How does ordering a service work?

  • A: No problem at all! If you have a unique project or need a custom bundle, simply reach out to us through our contact form, and we’ll create a tailored proposal for you.

Q: Are the prices listed on the website final?

  • A: Yes! We believe in 100% price transparency. The price you see is what you pay for the deliverables listed in that package. If you need extra features or custom additions, we will provide a clear quote before starting any extra work.

Q: What if I need something custom that isn’t listed in your packages?

  • A: No problem at all! If you have a unique project or need a custom bundle, simply reach out to us through our contact form, and we’ll create a tailored proposal for you.

2. Design Process & Delivery

Q: How long does a project take to complete?

  • A: Turnaround time depends on the specific service. Small project elements (like logos or single illustrations) typically take [3–5 business days], while full web design or complete book illustrations take longer. Estimated delivery times are clearly stated in each package description.

Q: What if I don’t like the initial design or need changes?

  • A: Every service package includes a set number of revision rounds (usually 2 to 3). We will work closely with your feedback to tweak colors, fonts, or details until the design matches your vision.

Q: What file formats will I receive?

  • A: You will receive all industry-standard, high-resolution source and final files ready for print and web use (e.g., PNG, JPG, PDF, SVG, or AI for vector files).

3. Rights & Ownership

Q: Do I own the rights to my logo or illustration after the project is done?

  • A: Yes, 100%! Once full payment is complete and the final files are delivered, you hold full ownership and copyright of the final approved design.

Q: Will you showcase my design in your portfolio?

  • A: Yes, we love showcasing our work! However, if your project is confidential or under an NDA, just let us know before we start and we will gladly respect your privacy.

4. Specific Services

Q: How does the illustration process work for mascots or books?

  • Q: How does the illustration process work for mascots or books?

Q: What do I need to provide for a Web Design or Social Media management project?

  • A: For websites, you’ll need to provide your text/copy, high-res images, and branding assets. For social media management, we’ll work with you to establish your goals, target audience, and content themes.

5. Artificial Intelligence & Ethics

Q: Do you use Artificial Intelligence (AI) in your design and illustration process?

  • A: We believe in full transparency regarding technology and our creative process:
  1. Zero AI for Logos & Custom Illustrations: We do NOT use generative AI to create logos, brand identities, mascots, or book illustrations. All of our visual artwork and branding are 100% human-crafted from scratch. This ensures your designs are completely original, unique, and eligible for full copyright protection without future legal risks.
  2. Ethical AI for Support & Social Media Content: We may occasionally use AI tools strictly as a support mechanism for tasks such as brainstorming, content drafting, or workflow optimization in social media management.
  3. Our Commitment: Any AI technology we use is run locally, ethically, and responsibly, always prioritizing your brand’s privacy, originality, and best interests.

Contact us

If you have any questions

You can use the Contact Form or write to us directly through The Messages Section if you create a user account.